Jilin Province’s Consumer Associations Organized the Disposal of 6,779 Complaints in 2016
Learned from the news briefing to commemorate the "3·15" International Consumer Right Day held recently, in 2016, the province's consumer associations have organized the disposal of 16,608 complaints and inquiries, including 6,779 complaints and solving 5,442 complaints to create a compliant resolution rate of 80.28% and restoring economic losses of RMB 6.5969 million for consumers.
In 2016, the province’s complaints showed three characteristics. First, most products’ complaints dropped, while the transport’s complaints continued to grow and grew 35.71% year on year. Second, new consumption patterns continued to emerge and the service’s complaints grew generally. In 2016, the province’s sales, telecom and social life service’s complaints grew 114.77%, 62.72% and 20.8%, respectively. Third, the through train for e-commerce consumers to safeguard their rights helped consumers to safeguard their rights. Jilin Provincial Consumer Association prompted consumers to pay attention to three aspects for online consumption complaints. First, prevent the loss of evidence and need to timely complain; second, properly preserve relevant evidence of network consumption; third, only 17 e-commerce companies’ consumption disputes can be complained via the through train and other online shipping disputes are still complained in accordance with the territorial principle.
In addition, Jilin Province Consumer Association also notified the comparison and test results of some mobile phones conducted in December 2016. Purchased a total of 20 brands’ 30 TD-LTE digital mobile phones and conducted test and comparison on the safety and performance of six items including mobile phone radiation continuous harassment. The results showed 25 of the 30 samples sent for detection met the standard and five samples failed to meet the standard. The brands/models involved are Shanghai Ebest Communication & Technology-produced EBEST/U5582 and EBEST/U5583, Sichuan Changhong Electric-produced Changhong T07, Lenovo Mobile Communication (Wuhan)-produced Lenovo A358t, and Huizhou TCL Mobile Communications-produced TCL/TCL750.