Taxation Bureau of Changchun Hi-Tech Industrial Development Zone improves tax services


Based on the actual needs of taxpayers, the Taxation Bureau of Changchun Hi-Tech Industrial Development Zone carries out targeted "package-type" services such as new taxpayer package and cross-regional tax-related business package. Taxpayers select the matter type which they want to handle first and then go through the whole processing procedures at one service window with one stop. Meanwhile, the taxation bureau launches real-name registration and collects the identity and relevant information of taxpayers at once, saving the effort and time of taxpayers.

To improve taxpayers' sense of gain and satisfaction, the taxation bureau innovates its services and makes an effort to let taxpayers get things done without the need to be physically present. The bureau actively creates a new normal of contactless tax and fee payments and strictly implements the list of 185 tax payment items issued by the State Administration of Taxation that can be handled online, as well as the list of 197 tax payment items issued by the Jilin Provincial Taxation Bureau. In accordance with the principle of "handling tax-related matters online without physically visiting service windows", the bureau increases efforts to promote the electronic tax bureau, the WeChat mini-program for tax and fee payments, self-service tax handling terminals and other contactless channels, guiding taxpayers to "go online". In the last quarter, 10,446 tax-related matters were handled by taxpayers via the electronic taxation bureau, up 62 percent compared with the same period last year.
To introduce national preferential tax policies to taxpayers in a timely manner, the taxation bureau sets up WeChat groups for the interaction of tax collection & administration and the communication with enterprises respectively. The bureau also establishes a livestreaming room and other integrated media platforms to widely promote preferential tax policies such as tax and fee cuts policies, additional tax deductions policies of R&D spending, as well as reduction and exemption policies of property tax and land use tax, so as to ensure that taxpayers can enjoy relevant preferential policies.